We want you to love our products as much as we do. All items we ship have successfully passed our QC inspection.Our warranties ensure you have a fantastic experience while giving you total peace of mind.

Scooter return policy:

We have one year warranty for this self-balancing scooter board but not including cost for return back. If you meet any problems please contact our customer service, they can help you to check faulty and repair your board soon. The proper maintenance will increase of service life. And any user needs to have a basic knowledge for your scooter board.
If any of the machine parts broken we will add you a free replacement and help you to install.

Money Back Guarantee:

1. In the unlikely situation that your product is faulty, you can send it back for a refund within 30 days of receiving it. Return shipping reimbursement is unavailable.
2. If the product works (but you do not wish to retain it) you can also send it back within a 30 day period for a refund. Return shipping reimbursement is unavailable.

One Year Free Repair Warranty:

Unless otherwise noted on the product page, product warranty is one year counted from the date of purchase.
Within one year of the purchase date, buyers can return items for free repairs. Buyers pay the shipping fees for sending the item back, while we pay for the shipping fees for sending the repaired item back to the buyer.

Missing items, wrong items or package sent:

Please be sure to open the parcel and check the contents before signing for the package.
If we haven't sent the item by mistake, we will resend the missing item for free within the warranty period.
If we have shipped the wrong item: We will either refund you in full or dispatch an item with an alternative item.
If you have purchased the wrong item: We will either offer a partial refund if you keep the item or ask you to return the product back to us for a full refund or exchange. Shipping fees to return the item to our warehouse and to resend a replacement will be covered by customer both ways.

The product is not faulty, can I return it ?

We will either offer a partial refund if you keep the item or ask you to return the product back to us for a partial refund or exchange.
Shipping fees will be covered by you for shipping both ways.
Please contact us within 30 days after you received the product. 

Apply for return: Return back our goods and get full refund of this order, but return cost should pay by yourself.

1. contact us
2. Reason for return


3. Get the return address from the service@gooplayer.com
4. Ship to designated warehouse address and upload the shipping documents
5. Get Full refund of this order (Return cost to our warehouse not included)

Apply for replacement: Return back our goods and get 5 USD compensation, then send you a new free.

1. Contact us
2. Reason for replace


3. Get the return address from the service@gooplayer.com
4. Ship to designated warehouse address and upload the shipping documents
5. Refund you 5 USD to your card and you will receive after 15 days.
6. Send you a new free replacement.

Repair scooter: If your scooter broken please contact us for repairing.

1. Contact us
2. Reason for repair


3. Get the repair shop address from the service@gooplayer.com
4. Ship to designated shop address and upload the shipping documents
5. Refund you 20 USD to your card and you will receive after 15 days.
6. Fix well and send back to you.